Synapse

Recover your account

Forgotten your password? Get back in with your recovery code.

If you've forgotten your password, you can set a new one using the recovery code you saved when you first signed up. Enter your email and that code below.

Remembered your password? Sign in

Save your new recovery code

Your password has been reset. Because you used your old recovery code, here is a new one — the old code no longer works.

Your new recovery code

This code is the only way back into your account if you forget your password again.

Your family's data is encrypted, so no one — not even Synapse — can unlock it without this code or your password.

Keep it somewhere safe, like a password manager or a written note.